Michelle Coelho

Apprio, Inc.
Vice President, Operational Excellence

Ms. Coelho has over twenty (20) years of experience in various project management and process improvement roles. This includes creating and leading Project Management Offices (PMOs), transforming processes across multiple industries as a Lean Six-sigma Master Black Belt, and experience consulting with large government and private-sector clients in various methodologies. Ms. Coelho was also part of the early adoption of Agile practices in financial services and has extensive experience transforming organizations from waterfall to Agile. Her professional accomplishments include: Success in implementing and leading multiple enterprise-wide Project Management Office (PMO) functions; Process improvement expert with success in accomplishing substantial financial benefits and recognition for achievements in Financial Services (Capital One, Fannie Mae), Retail (Asurion), Telecom (Lucent) industries, and Government; Extensive experience in analytics and managing key performance indicators (KPIs) to improve customer experience and mitigate operational risks; Advisor and coach to Program / Project Managers, and Lean Six-sigma practitioners; Proven leader of multiple operational

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