Quality is difficult to define, so how can you guarantee that your project will result in a quality outcome? There are tools you can use and steps Project Managers can take to ensure quality results. Clearly define quality expectations up front, and make sure all the stakeholders understand and agree. Pay attention to Voice of Customer. Do lots of testing along the way, with a highly critical eye. Ensuring maximum quality goes hand in hand with minimizing potential risk. Three experts on Quality, Jon M. Quigley, Mike Frenette, and Brian Cohn discuss how you can – and should – incorporate “Quality” into all phases of a project.
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PM Point of View® (PM-POV) is a podcast series produced by Final Milestone Productions and PMIWDC. PM-POV allows our membership and the public at large to listen to brief and informative conversations with beltway area practioners and executives as they discuss various perspectives on project management -- its uses, its shortcomings, its changes, and its future. Listeners can send comments and suggestions for topics and guests to firstname.lastname@example.org.
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About the Speakers
Jon M. Quigley
Mike Frenette, PMP, CMC, I.S.P., SMC has been engaged in information technology and project management for more years than he cares to admit. He has been employed by utility, oil and gas, and manufacturing organizations, and several consulting firms over the last few decades. Mike currently owns Corvo Project Management, a PPM consulting, mentoring and training company. He has a penchant for staying up to date with methods and processes that help organizations achieve their strategic goals, and enjoys sharing what he has learned with anyone who will listen. Mike is a frequent speaker and trainer on project management topics locally, nationally and internationally at in-person conferences and virtual sessions. He has proven to be a serial volunteer through roles on boards and committees, contributing to the inner workings of the Canadian Information Processing, the Canadian Management Consultants Atlantic, PMI Nova Scotia and PMI Global.
Brian Cohn is Process Excellence Manager at Danfoss Power Solutions focusing on the development of new products and services. He has held design engineering, application engineering, project management, and product management roles, at firms in the manufacturing, aerospace, and defense segments for over 30 years. Most of his experiences have been in business to business environments and he is passionate about improving both the effectiveness and efficiency of new product development.