Practical Techniques for Dealing with Workplace Conflicts

Practical Techniques for Dealing with Workplace Conflicts


Jeannette Terry

PMIWDC Non-Member Rate

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Event Date
Registration Date
Event Location

USDA Building, use WING 3 (guards will not know about the event, say you are going to the cafeteria)
12th and Independence Ave SW
Washington, DC, 20250

Substantive conflicts between individuals, within teams, and across organizational boundaries seldom magically resolve themselves. If left unresolved, these conflicts often go underground, only to pop up and get re-fought on the same, or a new issue. When faced with a difficult conflict, most people try to avoid it and hope it goes away – not necessarily a career building strategy!

In this session you will learn techniques for feeling more empowered and self-confident when encountering common types of conflict.

PDUs Available: 
1.00 PDUs for Certified PMs
Talent Triangle Category: 
Strategic and Business Management

About the Speaker

Jeannette Terry

Ms. Terry is an accomplished human capital consultant with a 25+ year track record supporting executives and senior leaders in organizations and major capital projects around the globe. She provides expert advice to her clients in building sustainable organizational capability, talent retention, and coaching and developing leaders. Some of her current and past clients include: The International Communication Association, Shell, ExxonMobil, Chevron, Department of the Treasury, Dow Chemical, the American Academy of Family Physicians, Unanet, and the Department of Health & Human Services.

She is an authority on cross-cultural communication and teaming and has developed a methodology for preventing costly cross-cultural conflicts and communication breakdowns in the business environment. She guest lectures on Leadership Development, Conflict Resolution, and Organizational Behavior at several U.S. colleges and universities. She has a Master’s Degree in Organizational Behavior from the University of Kansas and a pre-doctoral study in Advanced Leadership Studies, from the University of Missouri. Her professional affiliations include: The Academy of Management, Women’s Professional & Educational Association, Small & Emerging Contractors Forum, National Association of Women Business Owners, the Project Management Institute.

Jeannette Terry

About the M2D2 Monthly Downtown DC Meetings

PMIWDC holds a free monthly brown bag meeting at the US Department of Agriculture. These meetings are free, and open to the public, but preregistration is required.

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