Disney’s Project Management Approach

Disney’s Project Management Approach


Chrissy Keene Holt

Business Development Leader
Disney Institute

PMIWDC Non-Member Rate

Event Date

If you experience any difficulties registering for this event, please call us at 703-683-4804 or email us at info@pmiwdc.org and include the name of the event.

Chrissy will share how Disney thinks about customer experience and how the Disney teams leverage a project management framework to transform and to sustain a service culture within organizations. For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer experience—rooted in time-tested business insights on leadership, employee engagement and service that create a culture of excellence at Walt Disney Parks and Resorts. Whether it’s individuals, teams or entire organizations, Disney Institute helps people around the world apply these business insights to improve their own customer experiences thus making CX dreams come true at work!

Disney Institute

Event Location

Sheraton Tysons Hotel
8661 Leesburg Pike
Tysons, VA, 22182

Agenda and Cost:

Early Registration
Chapter Members: $45
Non-members: $55

Late Registration (1 week before event and at the door)
Chapter Members: $50
Non-members: $60


5:00 PM - Registration Opens
5:00 PM - PMIWDC Book Club Meeting
5:15 PM - Networking & Cash Bar (goes until 7:00 pm)
5:30 PM - PM Industry Insights (goes until 6:20 pm)
7:00 PM - Dinner & Cash Bar
7:30 PM - Guest Speaker
8:30 PM - Adjourn

Special Instructions

Martha's Table

In keeping with PMIWDC’s mission, High Impact Community Leaders, we will be collecting Non-Perishable Food Donations for Martha’s Table, a local food bank, during this event. See here for additional information on acceptable donation items.

Bring a minimum of 5 pounds(~ 6 regular cans) and get a raffle ticket! 

PDUs Available: 
1.00 PDUs for Certified PMs
Talent Triangle Category: 
Strategic and Business Management

About the Speakers

Chrissy Keene Holt

Disney Institute
Business Development Leader

Keene HoltChrissy Holt is a Disney Institute Business Development Leader that helps organizations obtain complex game-changing solutions and implements frameworks across all industries in the public and private sectors. She is currently based in Maryland and was previously a Delivery Director managing a facilitation team at Walt Disney World in Orlando, FL. Prior to Disney, Chrissy worked for several Internet startups including the core CareerBuilder team. She holds a Masters of Science in Psychology from The London School of Economics and Political Science and a B.A. in Psychology from the University of Maryland.


About the Monthly Dinner Meetings

The PMIWDC Monthly Dinner Meetings are held at the Sheraton Tysons (8661 Leesburg Pike, Tysons, VA 22182), typically on the second Tuesday of each month (subject to change due to holidays and venue/speaker availability). Members and non-members are welcome to join us for the best speakers and networking the Washington, DC area has to offer.

The presentations are educational and informative to those professionals operating in the field of project management and functioning in leadership roles in industry and government. It is also of great value to those looking to step into the field of Project Management and begin their certification process. Each event will present specific learning points focusing on building a talent triangle of technical, leadership, and strategic and business management skills, unique to the presenter's area of expertise and the subject matter discussed while directly relating to improving the practice of managing projects and leading others. At each Monthly Chapter Event certified PMPs can earn 1 Professional Development Unit (PDU).


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