How to Deliver Bad News and Build Trust at the Same Time
PMIWDC Non-Member Rate
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Carrabba's Italian Grill
12192 Sunset Hills Rd.
Reston, VA, 20190
11:30 am: Networking 12:00 pm: Program PMIWDC Members $23 Non-Members: $23 *Lunch will be served
There comes a time in every project when the inevitable happens: things don’t go according to plan and bad news must be delivered. In a business environment marked by tight budgets, short time-frames, and rising stress levels, this happens more often than we’d like. Based on the books "The Trusted Advisor" and “The Trusted Advisor Fieldbook,” How to Deliver Bad News and Build Trust at the Same Time is a practical exploration of ways to communicate tough messages to customers, sponsors, and other stakeholders such that trust levels actually increase rather than decrease. Attendees will learn how to see bad news as an opportunity instead of a liability and will walk away with specific best practices that can be immediately applied, including a time-tested technique for putting hard truths on the table in a socially acceptable way.
About the Speaker
Andrea has been in the consulting profession for 20 years. From 1992 to 2000, she worked for American Management Systems (AMS), a $1B technology consulting firm, as a client account manager, program manager, project manager, business analyst, and software developer. As a leader in a two-year proposal effort to develop software to be used by over 30,000 procurement staff, Andrea contributed directly to the award of the largest contract ever won by the company ($340M). Her last corporate assignment before taking the entrepreneurial leap was director of leadership development, where Andrea oversaw the design of AMS’s leadership and consulting curricula and managed a $1+ million budget for a variety of staff development programs.
The co-author of “The Trusted Advisor Fieldbook: A Comprehensive Toolkit for Leading with Trust” (Wiley, November 2011), Andrea delivers speeches and seminars all over the world on trust-based relationships. Her clients include top global firms in accounting, consulting, and other professional services.
Described by audiences as articulate, thought-provoking, and entertaining, Andrea is a gifted presenter and facilitator who has planned and delivered hundreds of off-sites, workshops, training events, and keynotes. She’s a returning guest lecturer for MBA students at American University and George Washington University. Andrea’s credentials include an MS in Organization Development from the American University/NTL program, a BBA in Computer Information Systems from Texas A&M, and certifications in team development, collaborative problem-solving, and action learning.
About the Reston Local Community
Each month, PMIWDC Reston Local Community volunteers strive to bring you interesting and informative speakers from a wide range of professions. They present these speakers to you at the Leidos building or other organization located at Reston Town center. This is an opportunity to network with other professionals of the PMI. The conference center at Leidos offers a maximum seating of approximately 30 guests. Pre-registration is required. Luncheons are held every third Wednesday of the month. If you are interested in presenting please contact the PMIWDC Staff who can put you in touch with the Luncheon Committee Volunteers. List of past events can be viewed below. Please follow PM Reston on facebook.