PM Tools Workshop: The Secrets of Great Customer Service
Gregg A. Hawrylko
PMIWDC Non-Member Rate
This page is from a past PMIWDC event.
If this is not what you were looking for, visit the PM Industry Insights page to find out about upcoming events, or read more about why PMIWDC does not delete these pages.
About the PresentationWhy is customer service so important in today’s marketplace? Superior customer service can result in:
- Increased business and greater customer diversity
- Improved perception of you and your business
- Gaining an advantage over competitors with similar offerings
- More satisfied customers and increased job satisfaction for your staff
- Repeat business, customer loyalty, and a desire to work with you again
Fairview Park Marriott
3111 Fairview Park Drive
Falls Church, VA, 22042
DateImmediately before the Fairview Park Dinner meeting. at 5:30pm.
Preregistration is required at this PM Tools session. To ensure adequate space for our guests, we began requiring preregistration and a small fee for PM Tools in October 2011.
About the Speakers
Gregg A. Hawrylko
Prior to HP, Mr.
Earlier in his career, Mr.
About the PM Industry Insights
PM Industry Insights is PMIWDC's workshop series that addresses the practical aspects of Project Management.
These sessions are to provide you with insights on what is going on in the local industry so you can learn from it. This discussion-based session will include presentations on tools, industry panels, interviews with industry experts, workshops, etc. The target presenters will be individuals from PMO’s, university professors, consultants, etc.
Both PM Industry Insights and the monthly dinner meeting are worth 1 Professional Development Unit (PDU) each to certified PMPs. Continued certification as a PMP requires the accumulation of these valuable credits and we are pleased to offer this opportunity to obtain both the important training and the educational credit associated with it.