In a perfect world every conversation would be easy, but in reality, some don’t work out the way we’d like them to. Did you ever think, "Why did I say that?" or "I should have said this." In this 45-minute, highly interactive workshop, you will be introduced to strategies to get more out of your interactions with clients, project team members, and other key stakeholders. Using fun improvisational activities and group discussion, you will practice thinking on your feet and quickly getting to the point.

Project Management Institute Washington DC (PMIWDC) Chapter partners with local universities to bring our chapter events to university students, young professionals, and our members in Washington, DC on a quarterly basis. Both Members and Non-Members are welcome to join us for the best speakers and networking the Washington DC area has to offer! The presentations are targeted towards project management professionals, corporate and government leaders, and students looking to step into the field of project management. Our speakers will discuss each element of the PMI Talent Triangle to help further professional development and enhance the following skills all in one night! Each University PM Talks Event also offers certified PMPs 1.5 Professional Development Units (PDUs). These elements include:

Chrissy will share how Disney thinks about customer experience and how the Disney teams leverage a project management framework to transform and to sustain a service culture within organizations. For over 30 years, Disney Institute has helped business professionals learn the Disney approach to customer experience—rooted in time-tested business insights on leadership, employee engagement and service that create a culture of excellence at Walt Disney Parks and Resorts. Whether it’s individuals, teams or entire organizations, Disney Institute helps people around the world apply these business insights to improve their own customer experiences thus making CX dreams come true at work!

In this session, VG Systems CEO, Thomas Perry, PMP, a Microsoft Partner, will take you on a tour of the new look, feel, and capabilities that Microsoft is continually updating. From creating time-saving workflows that move data between systems to team communications, to managing Agile/"Wagile"/Waterfall project efforts, and ad hoc dashboard & reporting capabilities, Microsoft has a whole new set of cost-effective tools that we will explore. Join us as we take a deeper look at Microsoft Office 365 tools that will help you to better manage your next project, including Microsoft Planner, Teams, Flow, PowerBI and Project Online.